SHIPPING POLICY

DELIVERY TIME

MOST OF OUR ORDERS ARE SHIPPED OUT VIA WITHIN 1-2 BUSINESS DAYS OF PURCHASE FROM OUR WAREHOUSE IN MADRID, SPAIN. ALL ORDERS ARE SHIPPED VIA ZELERIS (NATIONAL) OR CORREOS (INTERNATIONAL). ONCE YOUR ORDER IS SHIPPED, WE ESTIMATE YOU WILL RECEIVE YOUR ORDER WITHIN 3-5 BUSINESS DAYS OF ITS SHIP DATE. SHIPPING TIMES MAY VARY, BUT WE WORK OUR HARDEST TO GET YOU YOUR ORDER AS QUICKLY AS POSSIBLE. 

TRACK YOUR ORDER

WE WILL EMAIL YOU A TRACKING NUMBER WITHIN ONE BUSINESS DAY AFTER YOUR ORDER IS SHIPPED OUT. WATCH OUT FOR THIS EMAIL SO YOU CAN TRACK THE PROGRESS OF YOUR ORDER FROM OUR DOORSTEP TO YOURS! ALL PACKAGES MUST BE SIGNED FOR UPON DELIVERY SO PLEASE ENSURE THAT YOU PROVIDE YOUR DAYTIME DELIVERY ADDRESS AND CONTACT NUMBER. 

PLEASE MAKE SURE YOUR SHIPPING ADDRESS IS CORRECT. WE ARE UNABLE TO RE-DIRECT ORDERS ONCE THEY HAVE BEEN DISPATCHED - ORDERS THAT ARE RETURNED BECAUSE OF AN INVALID ADDRESS MAY BE RESHIPPED AT YOUR EXPENSE. AFTER AN ORDER HAS BEEN DELIVERED TO THE CORRECT SHIPPING ADDRESS, WE CANNOT BE HELD RESPONSIBLE FOR LOST OR STOLEN PACKAGES. ANY ADDITIONAL SHIPPING COSTS ARE NONREFUNDABLE.

ORDERS MADE DURING WEEKENDS OR HOLIDAYS

PLEASE NOTE, WE DO NOT SHIP ON WEEKENDS OR HOLIDAYS & ORDERS MADE ON FRIDAY WILL BE SHIPPED ON MONDAY.

EXCHANGE POLICY

WE OFFER A 15 DAY EXCHANGE POLICY WINDOW ON ALL FULL PRICED ITEMS. IN CASE YOU WANT TO EXCHANGE A PRODUCT YOU WILL BE GIVEN A DISCOUNT CODE WITHOUT EXPIRATION DATE. ITEMS SHOULD BE IN THE ORIGINAL CONDITION, UNWORN, UNWASHED OR USED IN ANYWAYS AND RETURNED IN IT’S ORIGINAL CONDITION, INCLUDING TAGS AND SWIM LINERS. ANY ITEM RETURNED NOT MEETING THESE CONDITIONS WILL AUTOMATICALLY BE SHIPPED BACK TO THE CUSTOMER WITH NO RETURN GRANTED.

PLEASE NOTE THAT ITEMS ON SALE CANNOT BE EXCHANGED FOR A COUPON CODE NOR EXCHANGED FOR ANOTHER SIZE. ITEMS ON SALE CANNOT BE RETURNED NOR EXCHANGED. PLEASE USE THE SIZE GUIDE FOR REFERENCE BEFORE MAKING AN ORDER.

PLEASE CONTACT OUR TEAM IF YOU WANT TO RETURN A PRODUCT: STRAWBERRYFANATIC.CONTACT@GMAIL.COM

PROVIDE THE FOLLOWING INFORMATION:

- FULL NAME

- TRACKING NUMBER

- DATE OF PURCHASE

- PRODUCT TO CHANGE

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CUSTOMERS WILL BE RESPONSIBLE FOR SHIPPING AND HANDLING CHARGES TO RETURN ANY UNWANTED ITEMS. IF THE PACKAGE DOES NOT REACH US SAFELY WE WILL NOT BE ABLE TO COMPLETE THE REFUND, SO IT IS RECOMMENDED TO USE A TRACKED METHOD FOR SAFE DELIVERY.

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EVERY PRODUCT WE SEND OUT IS INITIALLY QUALITY CONTROLLED, HOWEVER IF YOU HAVE RECEIVED A PRODUCT WITH A MANUFACTURING FAULT WE WILL HAPPILY REPLACE IT AS LONG AS IT HAS BEEN RETURNED WITHIN 15 DAYS OF PURCHASE AND YOU HAVE CONTACTED US WITHIN THE NEXT 3 DAYS OF RECEIVING YOUR PACKAGE. . PLEASE NOTE THAT WEAR AND TEAR IN THE COURSE OF NORMAL USE IS NOT CONSIDERED A MANUFACTURING FAULT.